Frequently Asked Questions
Frequently Asked Questions
What is mulberry silk?
Mulberry silk is the highest quality silk available, prized for its exceptional softness, strength and natural shine. At The Cheshire Silk Company, our accessories are crafted from 100% 22 Momme mulberry silk, offering a luxurious feel while being gentle on your hair and skin.
Why is 22 Momme silk better?
Momme (pronounced "mom-ee") measures the weight and quality of silk. 22 Momme is considered a premium grade, offering greater durability while maintaining the smooth, luxurious feel silk is known for.
How do I care for my silk products?
Most of our silk accessories can be machine washed on a delicate cycle using cold water and a gentle silk or delicate detergent. Allow them to air dry naturally and avoid bleach, fabric softener or tumble drying to help preserve the quality of the silk.
Are your silk pillowcases available in different sizes?
Our silk pillowcases are designed to fit a standard UK pillow (50cm x 75cm) and feature an envelope closure for a secure, elegant finish.
Are silk pillowcases really good for your hair?
Yes. Silk creates far less friction than cotton, helping to reduce frizz, minimise hair breakage and prevent sleep creases. Many customers also find their hair feels smoother and easier to manage after switching to a silk pillowcase.
Are silk scrunchies better than ordinary hair ties?
Traditional elastic hair ties can tug and create unnecessary tension on your hair. Our 22 Momme mulberry silk scrunchies are designed to hold your hair securely while helping to reduce friction, breakage and creases.
Can silk accessories help reduce frizz and breakage?
Yes. Whether you're using a silk pillowcase, bonnet, scrunchie or heatless curl kit, silk's naturally smooth surface helps reduce friction, making it gentler on your hair than many traditional fabrics.
Are silk bonnets suitable for all hair types?
Absolutely. Our adjustable silk bonnets are suitable for straight, wavy, curly and textured hair, helping to protect your hair overnight by reducing friction and retaining moisture.
Are your heatless curl kits suitable for all hair types?
Our silk heatless curl kits work best on medium to long hair and can be used on most hair types. They're designed to create beautiful curls without heat, helping to minimise damage while styling.
Is silk good for your skin?
Yes. Silk is naturally smooth, breathable and gentle on delicate skin. Many people choose silk pillowcases and sleep masks because they create less friction than cotton and can help reduce sleep creases while feeling beautifully soft.
Do you ship internationally?
Yes, we proudly ship our luxury silk products worldwide. Delivery times and shipping costs vary depending on your location, so please see our Shipping Policy for full details.
What is your returns policy?
We hope you'll love your purchase, but if you're not completely satisfied, you can return your order in accordance with our returns policy. Please contact us within 30 days of receiving your order, and we'll be happy to help.
Will I receive exactly the same product as shown in the photos?
Yes. We always aim to ensure our product photography accurately represents each item. As silk is a natural fibre, slight variations between batches may occur, and colours can appear slightly different depending on your device's screen settings.
Are your silk products sustainably sourced?
We carefully select suppliers who share our commitment to quality and responsible manufacturing. We also use recyclable packaging wherever possible as part of our efforts to reduce waste.
Do you offer discounts?
We occasionally run promotions throughout the year. The best way to hear about new launches, exclusive offers and subscriber-only discounts is by joining our email newsletter.
How can I contact you?
If you have any questions before or after placing an order, we'd love to hear from you. Simply visit our Contact Us page or email us directly, and we'll get back to you as soon as possible.
Is silk or satin better for your hair?
While both silk and satin create less friction than cotton, 100% mulberry silk is a natural fibre that's breathable, temperature-regulating and exceptionally smooth. Satin refers to a weave rather than a fibre and is often made from polyester, so the two products can feel quite different.
Why choose The Cheshire Silk Company?
With over 18 years of professional hairdressing experience, we understand the importance of caring for your hair with products that are both beautiful and practical. We carefully select premium 22 Momme mulberry silk and thoughtfully design our collections to help protect your hair and skin while adding a touch of everyday luxury.