FAQs

What is Mulberry Silk?

  • Mulberry silk is a naturally sourced, premium-grade textile known for its unparalleled softness, sheen, and durability. Made from a unique process, this luxurious fabric offers an exquisite touch of sophistication and comfort.

How do I care for silk products?

  • Most of our silk accessories are machine-washable on a delicate setting. Use a mild detergent and cold water. Avoid harsh chemicals and direct sunlight. 

Are your silk pillowcases available in different sizes?

  • No, we offer the uk standard pillowcase size which is 50cm x 75cm

 Can silk accessories help reduce hair frizz and breakage?

  • Yes, silk's smooth surface reduces friction, minimizing hair frizz and breakage. Sleeping on a silk pillowcase and using silk hair wraps can make a noticeable difference.

Is silk beneficial for skin health?

  • Absolutely! Silk is hypoallergenic and less likely to cause skin irritation. It also retains moisture, helping your skin stay hydrated and reducing the appearance of fine lines and wrinkles.

Do you offer international shipping?

  • Yes, we ship our silk products worldwide. Please check our shipping policies for details on delivery times and fees.

 Can I return or exchange a product if I'm not satisfied?

  • Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order.

Are your silk products eco-friendly?

  • We prioritize sustainability. Our silk is sourced from ethical suppliers, and we use eco-friendly packaging materials to reduce our environmental impact.

Are there any discounts or promotions available?

  • Check our website regularly for ongoing promotions and discounts. We also offer exclusive deals to our newsletter subscribers.

How can I contact customer support?

  • You can reach our friendly customer support team through the "Contact Us" page on our website. We're here to assist you with any questions or concerns.      

Will I recieve the same product as the photos?

  • Yes absolutely but please bare in mind silk is a natural product so each batch may be ever so slightly different also remember that monitors and screens can alter the colour so there might be slight variation with the colours.