Shipping policy

Thank you for shopping with The Cheshire Silk Company. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on shipping times and rates:

Domestic Shipping (UK):

  • Order Processing: We strive to process and dispatch all orders within 2 working days (Monday to Friday, excluding public holidays).
  • Delivery Time: Once your order has been dispatched, you can expect delivery within 2-3 working days. Please note that delivery times may vary depending on your exact location within the UK.

International Shipping:

  • Order Processing: International orders are typically processed and dispatched within 2 working days (Monday to Friday, excluding public holidays).
  • Delivery Time: For international deliveries, please allow approximately 10-15 working days from the date of dispatch for your order to arrive at its destination. Please be aware that customs processing times in the destination country may affect delivery times, and any potential delays are beyond our control.

Shipping Rates:

  • Shipping rates for both domestic and international orders are calculated at checkout based on the weight and dimensions of your items and your delivery location. We aim to provide you with competitive and reasonable shipping rates to ensure a smooth shopping experience.

Order Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order has been dispatched. You can use this tracking number to monitor the progress of your shipment.

Additional Information:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders lost or delayed due to incorrect shipping information provided by the customer.
  • In the event of unforeseen circumstances, such as extreme weather conditions or other external factors, there may be delays in delivery. We will do our best to notify you of any such delays.

If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our customer support team at kate@thecheshiresilkcompany.com We are here to help ensure your shopping experience with us is smooth and enjoyable.

Thank you for choosing The Cheshire Silk Company, and we appreciate your trust in our products and services.